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,, JUNTA PEGLAMENTADORA DE _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ 'SERVICIO PUBLICO Received: NE6OCIADO DE ENERGíA , Sep 4, 2026 JEPYL ?2C Jaime Rivera CASO NÚM.: NEPR-TEMP- 226 10: 14 AM QUERELLANTE ASUNTO: Investigacion de Luma por posible sobrefacturacion LUMA QUERELLADO QUERELLA Instrucciones: ¯ Al cumplimentar este formulario, examine las disposiciones del Reglamento Núm. 8543, Reglamento de Procedimiento Adjudicativos, Avisos de Incumplimiento, revisio4n de Tarifas e Investigaciones, y asegúrese de ofrecer la información requerida. ¯ Complete todos los encasillados e indique N/A donde no aplique. ¯ De necesitar espacio adicional para sus respuestas, utilice la 1-loja Complementaria (NEPR-ZO1). ¯ Incluya los documentos requeridos conforme al Reglamento Núm. 8543 para cada una de las partes de este Formulario o de su Hoja Complementaria. fA. Información General del Querellante 1 1. Nombre completo: 2. Dirección física: 3 Dirección postal: 4. Teléfono: 5. Correo electrónico: 6. Representación Legal: 7. Número de RUA: 8. Dirección postal: 9. Correo electrónico: 10. Teléfono: Jaime Rivera O Carr 411 Km 181nterior, Bo Guayabo, Aguada, PR, 00602 Box 1487 AQuada PR 00602 787-464-7106 _jimejrivera@hotmail.com IB. Información General del Querellado LII Individuo JCompañíadeServicioE1éctrico I 1. Nombre completo: LUMA 2. Dirección física: 485 Avenedia Victoria, AguadiUa PR 00603 3. Dirección postal: PO Box 9100, San Juan PR 00908-9100 4. Teléfono: 1 -844-888-5862 5. Correo electrónico: sqpportlumapr.com. Edificio World Plaza, 268 Ave. Muñoz Rivera, Suite 202, San luan PR 00918-1925 (787) 523-5262 I wwwenergia.pr.gov
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2^'Z 0qP CASO NUM: NEPR-QR-NEPRTEMP-8226 r Relación sucinta de hechos: He_experimentado un aumento sjnificativo e inusual en mi factura de energía eléctrica en comparación con mi consumo histórico. Sometí una investigación formal con LUMA Energy por posible El problema estriba efl-que-el-eontof-efi-e1-pedesta -estadefeetse-y- -muestra-fa-{eettifa-oHe-eual no hay forma de validar que en efecto no se esta facturando correctamente. Número de querella/investigación con LUMA: OBW2026061 9505048219153 Disposiciones legales aplicables: Este derecho está protegido por la Ley Núm. 57-2014 (Ley de TransfpçiónALOEgético de Puerto Rico) en su Artículo 6.27, en conjunto con el Reglamento sobre el Procedimiento de Revisión d Servicio Eléctrico del Negociado de Energía de PurtRico (NEPRy Remedio solicitado: - e - ¿Solicita daños? _ _ _ _ _ _ Sí X No Valorización de los daños: Si solicita más de un remedio favor de indicar silo solicita en la alternativa o "en sustitución": N/A Anelos: (lncluya toda la evidencia que entienda pertinente para sostener SU reclamación). E Hoja Complementaria (NEPR-ZO1). LI Otros: Yo Jaime Rivera hoy _ de Sept de 2O2 en Aguada . Puerto Rico, certifico que ¡a información presentada en este formulario es correcta y está completa. Jaime Rivera Nombre Firma Fecha í/ L//) c2 ( 2
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: ttem 5d: For period of March19, 2026 to August17, 2026 This statement was issued: August17, 2026 Billing Cycle: iSep 4, 2026 Energy Saving Tip: What are the benefits of conserving energy?A lower monthly bill for you, and more reliable ener y for eve ae2l Mwe all work to reduce our personal energy use, we 'II be able to lower demandan the grid, which will help keep the ugh son foral Fr easy tips to help you and your family save energy and money, visit lumopr.com/energy-saving-tips. ¯ TOTAL AMOUNt DUE ). DUE DATE kWh USED YOUI? FNrflr -v USAGE no 1)90 1,163 kWh kWh kWh ($02202 kwh) ($02825 / kwh) (50.2826 / kwh) Some Month P,ev,ous Month Current Month Previous Year (31 days) (28 days) (29 days) Estimated Read Actual Read COMPARATIVE This month you used: ® 2.3% less energy compared to lost month 4.8% mare energy compared to 1 year ago AVERAGES Average Cost Per Doy $11.74 Average Daily Use 42 kWh 12-Month Average Cost Per kVt/l-r $0 .2708 LUMA Working for You! Do you need more time to pay your bill? We're hereto help and offer a range of payment solutions including flexible payment plans that may be available far you and your family. Contact a LUMA customer service - . ,, a ,.- representative today for more information at 1-844-888-5862. \( FOR EMERGENCY OR OUTAGE LUMA MAILING ADDRESS: O FOR PAYMENTANO INQUIRIES FOR BILLING AND MORE 1-844-888 LUMA (5862) PO BOX 363508 1 -844-883 -LUMA (5862) WWW.LUMAPR.COM Sanjuav PR 00936-3508 LUMA Energy LU A PO BOX 363508 San Juan PR 00936-3508 MENDEZ CRESPO,JESSICA PO BOX 1487 AGUADA PR 00602-1487 Act 57 2014 as amended: You have until the due date to pay this invoice or register an objection to this invoice. Details an the back. Attach the stub with your payment. Do not mutilate, bend, staple, Stain, write (except amount to be paid) nor use tape on the paymenf stub. Account: 5050868331 Amount Due: $329.82 Due Date: September21,2026 Amount Enclosed: IJDO.5050&683312 0OIJO2982 ODOL3328L ]
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What are the charges for your electric service? Charges for your electric service include the following: Customer Charge ¯ Energy Charge ¯ Demand Charge (if applicable) ¯ Reconciliation Clauses and Riders Customer Charges are intended to recover expenses that are independent of customers' energy consumption and demand. These ore: ¯ Meter reads ¯ Bill print and delivery ¯ Administrative expenses ¯ Customer services and ¯ Expenses related to service and meters Energy and Demand Charges are intended to recover the costs of: ¯ Generation ¯ Transmission ¯ Distribution of electric energy Reconciliation Clauses and Riders are intended to recover expenses or grants approved by the Energy Bureau that are not recovered in the charges above. These charges may not apply to all customer types: Fuel Charge Adjustment (FCA) Purchased Power Charge Adjustment (PPCA) Contributions in Lieu of Taxes (CELl-CILTA) Subsidies Public Lighting (Municipal) Other Grants Energy Efficiency Charge (EE) Subsidy Discounts Net Metering Credit (NM) (if applicable) For a complete list and detailed breakdown of these charges, visit our website at www.lumapr.com or LUMA's customer service offices. Subsidies, Public Lighting (Municipal) and Other Subventions Credit for Consumption of Electrical Equipment Needed to Preserve Life ¯ Residential Fixed Rate for Public Housing under Ownership of the Public Housing Administration - RFR ¯ Residential Fuel Subsidy ¯ Public Lighting (Municipal) For a complete list and detailed breakdown of all subsidies, visit our website at www.lumapr.com or LUMA's customer service offices. You have the right to object and request an investigation of your utility bill. You (client) have the right to object to the amount billed and/or request an investigation on your bill. If you timely object or file a request for on investigation, your services will not be affected. You will have until your bill's due date to pay it or to raise your objection or request for investigation. In order to object or request an investigation, you must pay the amount corresponding to the average of the bills that have not been disputed during the previous six (6) months. In cases where there is no history of payment of undisputed bills of at least six (6) months, you must pay the amount corresponding to the average of previous bills which have not been objected. If the average of the non-objected bills is greater than the objected bill, you must pay the amount of the objected bill. In cases where the objected bill is the first invoice issued by LUMA to you, you must pay a sum equivalent to the deposit required at the time you entered into the electric service contract with LUMA or the amount of the bill that you have objected to, whichever is lower. You may submit your request for objection or investigation in any of the following ways: ¯ Personally, in the customer service office closest to you ¯ Through Mi LUMA at www.lumapr.com ¯ By phone at 1 -844-888-LUMA (5862) By mail to PO Box 9100, San Juan, PR 00908-9100 For your convenience, LUMA offers several ways to pay. ¯ Pay online at www.lumapr.com ¯ Call our automated payment line at 1 -844-888-LUMA (5862) ¯ Mail payment using the stub provided with this bill ¯ Visit your local LUMA office Puerto Rico Energy Bureau (PREB) You may contact PREB, in any of the following ways: ¯ Through its website www.energía.pr.gov ¯ By phone at 787-523-6262 By email to nepr@jrsp.pr.gov ¯ By mail to the World Plaza Building, 268 Avenida Muñoz Rivera, Nivel Plaza, Suite 202, San Juan, PR 00918 Independent Consumer Protection Office (OlPC) The OIPC educates, guides, assists, and represents energy consumers in Puerto Rico. If you have any situation with your energy provider, you may contact the OlPC in any of the following ways: ¯ Through its website www.oipc.pr.gov ¯ Through email at info@oipc.pr.gov ¯ By mail to 500 Ave. Roberto H. Todd San Juan, PR 00907-3941 ¯ By phone at 787-523-6962 ¯ By fax to 787-523-6961 OIPC's hours of operation are from Monday to Friday from 8:30 AM to 5PM Terms of Service LUMA is regulated by the Puerto Rico Energy Bureau (PREB). As part of the terms that govern the service provided to customers, PREB has approved Terms of Service that include a release of liability to the Puerto Rico Electric Power Authority and LUMA for certain losses related to the operation of the transmission and distribution system and the supply of power and electricity to customers. Under these Terms of Service, LUMA is required to make all reasonable efforts to minimize certain service curtailment, suspension, interruption or reduction events to the extent reasonably practicable, to provide an efficient and reliable service to its customers, and to maintain continuity of service, but cannot guarantee an uninterrupted electricity supply. We encourage you to visit our website at www.lumapr.com or a customer service office to access these Terms of Service as they include important information and govern situations that may arise with your account or service. At any time, please contact LUMA to discuss your service. Your credit is maintained and protected by keeping your payments up to date. Partial payments will not prevent the suspension of electricity service if the account continues in arrears and suspension is appropriate. Final accounts that are not timely paid, may be referred to a credit agency, except tor those charges that were duly objected to and are under evaluation or adjudication orfor which payment is being made in compliance with an approved payment plan. To pay for your overdue balance, please Contact us at 1 -844-888 -LUMA (5862).
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The installation of equipment to generate energy from renewable sources may help to reduce your electricity bill and LUMA, through its commercial office or the Internet, shall provide you with information on how you may qualify to enroll in the net metering program. Furthermore, tax benefits are available to incentivize the purchase of this equipment. Additional information about these benefits is available at the Energy Public Policy Program. Balance $1.13 Amount Due Previous Period $336.13 Payments Credited -$335.00 Current Charges Bill Adjustment Canceled Charges 7252898202; 2026-03-19 -2026-05-20 Rebilled Charges 7252898202:2026-03-19 -2026-05-20 System Transfer Credit From Overpay SA System Transfer Credit From Overpay SA Total Amount Due Deposit(s) or Bond(s) Received: $100.00 $328.68 $0.01 -$685.45 $685.46 -$328.68 $328.68 $329.82 Objection(s): $433.24 40.4% Service Address: 0 CARR 411 KM 1.8 INTERIOR BO GUAYABO AGUADA PR 00602 Rafe: General Residential Service Period: ul -20-2026 to Aug -17-2026 Premises ID: 7252898202 Next Read: 16-Sep Meter Read I Current I I Previous I Previous Consumption Number Date Read I Read Date I Read kWh 7984848 I 7 -Aug 22s5O.O -Jul l87.00 Service Charges CURRENT CHARGES DETAIL Customer Charge $8.00 Consumption Charge 425 kWh x $008648 $36.75 Additional Consumption Charge 738 kWh x $008648 $63.82 Sub-Total $108.57 Reconciliation Clauses and Riders Rider FCA - Fuel Charge Adj 1,163 kWh x $011407 $132.66 Rider PPCA-Purchased Power Charge Adj 1,163 kWh x $0051748 $60.18 Rider CILTA-Municipalities Adj 1,163 kWh x $0007386 $8.59 Rider SUBA-Subsidies, Public Light and other Subv HH 1,163 kWh x $0014338 $16.68 Rider SUBA-Subsidies, Public Light & other Subv NHH 1,163 kWh x $0000865 $1.01 Rider EE - Energy Efficiency Charge 1,163 kWh x $0000853 $0.99 Sub-Total $220.11 Total $328.68 18.3% Base Rate - Variable 8.3% ¯ Fuel Charge 2.4% ' Purchased Power Subsidies, CILTA & Others Base Rate - Fixed 30.6%
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CONSUMPTION HISTORY(KWH) 1.750 -------- -- 1.500 1,250 1,000 750 500 250 o Premises ID: 7252898202 - Aug -25 Sep OcT Nov Dec jan Feb Mar Apr May Jun jul Aug -26 AtoiR d EtetdR d Adj td Cost per kWh DoLlar 0.30 $0.25 $0.27 $0.27 $0.27 $0.26 $0.26 $0.26 $0.27 $0.27 $0.27 $0.28 $0.28 $0.22 _ _ _ _ _ _ _ _ _ 0.25 0.20 0.15 0.10 0.05 0.00 Aug-25 Sep Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug-26
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LU Premises ID: 7252898202 Next Read: 16-Sep Meter Current Previous previous Consumption Number Date Read Read Date Read _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ kWh Days Constant L4 20 -Maya 5485.00 Aj 20 -Apr _ _ _ _ _ Service Address: O CARR 411 KM 1.8 INTERIOR BO GUAYABO AGUADA PR 00602 Rate: General Residential Service Period: Apr-20-2026 to May-20-2026 CANCELLED CHARGES DETAIL Service Charges Customer Charge $4.00 Consumption Charge 425 kWh x $004944 $21.01 Additional Consumption Charge 1,171 kWh x $005564 $65.15 Sub -Total $90.16 Reconciliation Clauses and Riders Rider FCA - Fuel Charge Adj 1,596 kWh x $0116349 $185.69 Rider PPCA-Purchased Power Charge Adj 1,596 kWh x $0045575 $72.74 Rider CILTA-Municipalities Adj 1,596 kWh x $0004417 $7.05 Rider SUBA-Subsidies, Public Light and other Subv HH 1,596 kWh x $0012558 $20.04 Rider SUBA-Subsidies, Public Light & other Subv NHH 1,596 kWh x $0001091 $1.74 Rider EE - Energy Efficiency Charge 1,596 kWh x $0000853 $1.36 Rider PENSION PAYMENTS - Adjustment pension costs 1,596 kWh x $0019191 $30.63 Rider PROVISIONAL - Provisional Adjustment 1,596 kWh x $0014931 $23.83 Sub -Total $343.08 Total CR $433.24 Cancellation Reason: Estimated Reading Premises ID: 7252898202 Next Read: 16-Sen Number Read Dote Current Read Previous 1ousRead Date Read Consumption Constant Days 20 -May 8485.00 A 20 -Apr 17264.00 .221.00 30 Service Address: O CARR 411 KM 1.8 INTERIOR BO GUAYABO AGUADA PR 00602 Rate: General Residential Service Period: Apr-20-2026 to May-20-2026
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REBILLED CHARGES DETAIL Service Charges Customer Charge Consumption Charge Additional Consumption Charge Sub-Total 425 kWh x $0.04944 796 kWh x $005564 $4.00 $21.01 $44.29 $69.30 Reconciliation Clauses and Riders Rider FCA - Fuel Charge Adj Rider PPCA-Purchased Power Charge Adj Rider CILTA-Municipalities Adj Rider SUBA-Subsidies, Public Light and other Subv HH Rider SUBA-Subsidies, Public Light & other Subv NHH Rider EE - Energy Efficiency Charge Rider PENSION PAYMENTS - Adjustment pension costs Rider PROVISIONAL - Provisional Adjustment Sub-Total Total 1,221 kWh x $0116349 1,221 kWh x $0045575 1,221 kWh x $0004417 1,221 kWh x $0012558 1,221 kWh x $0001091 1,221 kWh x $0000853 1,221 kWh x $0019191 1,221 kWh x $0014931 Service Address: O CARR 411 KM 1.8 INTERIOR BO GUAYABO AGUADA PR 00602 Rcite (enerril Rpsiclpnticil Service Period: Mar-19-2026 to Aor-20-2026 $142.06 $55.65 $5.39 $15.33 $1.33 $1.04 $23.43 $18.23 $262.46 $331.76 Premises ID: 7252898202 Next Read: 16-Sep Meter . Read Current Previous Previous Consumption Number I Date Read I Read Date I Read Constant kWh Days 17984848 20 -Apr 16889.00 E 19-Mar 5962.00 927.00 32 1 CANCELLED CHARGES DETAIL Service Charges Customer Charge $4.00 Consumption Charge 425 kWh x $004944 $21.01 Additional Consumption Charge 502 kWh x $005564 $27.93 Sub-Total $52.94 Reconciliation Clauses and Riders Rider FCA - Fuel Charge Adj 927 kWh x $0116349 $107.86 Rider PPCA-Purchased Power Charge Adj 927 kWh x $0045575 $42.25 Rider CILTA-Municipalities Adj 927 kWh x $0004417 $4.09 Rider SUBA-Subsidies, Public Light and other Subv HH 927 kWh x $0012558 $11.64 Rider SUBA-Subsidies, Public Light & other Subv NHH 927 kWh x $0.001091 $1.01 Rider EE - Energy Efficiency Charge 927 kWh x $0000853 $0.79 Rider PENSION PAYMENTS - Adjustment pension costs 927 kWh x $0019191 $17.79 Rider PROVISIONAL - Provisional Adjustment 927 kWh x $0014931 $13.84 Sub-Total $199.27 Total CR $252.21 Cancellation Reason: Estimated Reading Service Address: O CARR 411 KM 1.8 INTERIOR BO GUAYABO AGUADA PR 00602 Premises ID: 7252898202 Rate: General Residential Service Period: Mar-19-2026 to Apr-20-2026 Next Read: 16-Sep
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REBILLED CHARGES DETAIL Service Charges Customer Charge Consumption Charge Additional Consumption Charge Sub -Total $4.00 425 kWh x $004944 $21.01 877 kWh x $005564 $48.80 $73.81 Reconciliation Clauses and Riders Rider FCA - Fuel Charge Adj 1,302 kWh x $0116349 $151.49 Rider PPCA-Purchased Power Charge Adj 1,302 kWh x $0045575 $59.34 Rider CILTA-Municipalities Adj 1,302 kWh x $0004417 $5.75 Rider SUBA-Subsidies, Public Light and other Subv HH 1,302 kWh x $0012558 $16.35 Rider SUBA-Subsidies, Public Light & other Subv NHH 1,302 kWh x $0001091 $1.42 Rider FE - Energy Efficiency Charge 1,302 kWh x $0000853 $1.11 Rider PENSION PAYMENTS -Adjustment pension casts 1,302 kWh x $0019191 $24.99 Rider PROVISIONAL - Provisional Adjustment 1,302 kWh x $0014931 $19.44 Sub -Total $279.89 Total $353.70