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Reyes Padua PETITIONER vs. ______LUMA RESPONDENT COMPLAINT NEPR Received: Sep 2, 2026 12:29 PM CASE NO.: ______0837044560, 083436400_ )JEPA c ZaX SUBJECT: Formal Complaint Against LUMA Energy - Defective Meter, Repeated Estimated Billing, and Request for Billing Adjustment Instructions: ¯ When completing this form, examine the provisions of Regulation No. 8543 on Adjudicative, Notice of Noncompliance, Rate Review and Investigation Procedures. ¯ Complete all the boxes and indicate N/A where it does not apply. ¯ If you need additional space for your answers, use the Complementary Sheet (NEPR-ZO1). ¯ Include the required documents according to Regulation No. 8543 for each of the parts of this Form or its Complementary Sheet. IA. GENERAL INFORMATION OF THE PETITIONER I 1. Name: 2. Physical address 3. Postal address: 4. Telephone: 5. Email: 6. Legal representation: 7. RUA: 8. Postal address: 9. Email: 10. Telephone: Reyes Padua 2197 Ave Las Americas Apt 603 Ponce PR 25 Knollwood rd Farmington CT 'Co32 860-712-0101 reypad@snet.net B. GENERAL INFORMATION OF THE RESPONDENT LI Individual LII EnergyCompany I 1. Name: Luma Ene l di Fico \\Tr1d Pla 'a. \ve. Muño7 Rivera, Suite 202 (Nivel Plaza), Hato Rev P.R. 00918 787.523.6262 \V\V\ Cli erina pr.eov ', °ublic Service Regu)ator r ¯ NEPR- A02 (Rev.Enero 2019) "Complaint" Referencia: Reglamento de Procedimientos Adjudicativos, Avisos de Incumplimientos, Revisión de Tarifas e Investigaciones.
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2. Physical Address: 3. PostalAddress: 4. Telephone: 5. Email: P0 box 363508 San Juan PR 00936 18448885862 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ C. Complaint Relation of facts: I am requesting that the Puerto Rico Energy Bureau investigate LUMA Energy regarding a continuing meter and billing problem. I repeatedly notified LUMA that the electric meter was not functioning properly or was not displaying information. The problem was reported in May 2025, again in October 2025, and again on April 21, 2026. I contacted LUMA again on August 24, 2026 regarding the meter and continued billing problems. Despite these repeated reports, LUMA continued issuing bills based on estimated electricity consumption. Beginning May 1, 2026, I was away from the apartment, yet I continued receiving monthly bills showing estimated consumption. I dispute these charges because the meter had already been reported as malfunctioning, and the property was unoccupied during this period and all circuit breakers and main breaker were switched off. Applicable legal provisions: Remedy requested: I respectfully request that PREB: 1. Investigate LUMA's handling of my meter and billing complaints. 2. Require LUMA to provide the complete meter-reading and billing history for my account. 3. Require LUMA to identify which billing periods were based on actual readings and which were estimated. 4. Require LUMA to inspect and test the meter and replace it if it is defective. 5. Require LUMA to review and recalculate all bills affected by the meter problem, including the period beginning May 2026. 6. Require LUMA to issue appropriate credits or refunds for any amounts that were improperly or inaccurately billed. NEPR- A02 (Rev.Er,ero 2019) "Complaint" 2 Referencia: Reglamento de Procedimientos Adjudicativos, Avisos de Incumplimientos, Revisión de Tarifas e Investigaciones.
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7. Require LUMA to stop relying on estimated consumption once accurate meter information becomes available. 8. Require LUMA to provide a written explanation of the investigation and the final billing adjustment. I have made repeated attempts to resolve this matter directly with LUMA, but the meter and billing issue has continued. I am therefore asking PREB to intervene and ensure that LUMA conducts a proper investigation and that my account is corrected based on verified electricity consumption rather than unsupported estimates. LUMA Case/Order #: 0837044560, 0834436400 Attachments: Include all the evidence you understand relevant to support your claim. Complementary sheet (NEPR-ZO1). Others: _ _ _ _ _ I _Reyes Padua _ _ _ _ _ _ _ _ _ _ _ _ _ _ presented in this Form is correct. Name today _____September 2'' , 2026 certify that the information Si Date NEPR- A02 (Rev.Enero 2019) "Complaint" 3 Referencia: Reglamento de Procedimientos Adjudicativos, Avisos de Incumplimientos, Revisión de Tarifas e Investigaciones.
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I NEPR -. 4 5 - Paro el periodo del 14 de julio de 2026 al 2 de agosto de 2026 Fecha de expcd;C2 Ciclo de facturocior Consejo Para Ahorrar Energía; ¿cuólesson lcssb0nefliasdeohorrorenergia?UnO facnJn7mc confiable paro todos. Si 1robojamosjuntos pera reducir nuestro consumo ene ticO. Podremos reouc,T SC ovudoró a mantener tas luces encendidas Darn tn,tOc Parr, rcgrOCer máS. sssite: Iumor.COm resdeacrot -anor'C Received: Sep 2, 2026 254 2(5 kWh fl $2.98 7jti 11.8%másenergío (11111111/h kWh (50.2313 Wk3 (50 307? kWO( (50.3039 IL) Mismo mes Mes onicrior Mesoctool 32.1% más energíade1or5oont,eror (29dos) os 2g en tøtt ttrs, el roonteno, $0Lectora estimado Lectura actual .2844 ¡En LUMA trabajamos para ti! ¿Necesito más tiempo para pagar su factura? Estamos agur para ofrecerle soluciones, incluyendo planes de pago flexibles, que podrran estar disponibles para usted y su familia. Para ms informacion, Contacte aun representante de servicio al cliente hoy al 1-844-888-5862. \( PARAEMERGENCIASO DIRECCIONPOSTALDEWMA5 PARAPAGOSYCONSULTAS 1". INTERRUPCIONESENELSERVICIO P080X303508 T -544 -888 -WMAl5862) .844-888 -LUMA i5862) Son Joan PR 00936-3508 LUMA Energy I I1. POOX363508 son Juan PR 00936-3508 47774 PAD UA,REYES 25 KNOLLWOOD RD EARMfNGTON CT 06032 PARA rACTURACION V MAS Incluyo tiste talonario con -.u pno N e snu1,k- jet'( - i -S s. OSlOC he escribo (exsep10 la conrrdncl poosli 1 i CS ira (10h05,'. r ir el loloriorie de pago Cuenta; 8619904036 Cantidad adeudada: $624.20 Fecha de vencimiento: 16 de septiembre de 2026 j-r.i,dns(ssdtr I 0008619j040369 0000621120 000[JiIB632 6
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- -.--- - - _ _ . LU? _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ Lo instalación de un equipo poro generar energía de fuentes renovables puede ayudarle a reducir su tactura de electricidad y LUMA, mediante sus oficinas comerciales o por Internet, le suministrara intormacion sobre corno puede cualificar para ingresar al programa de medición neta. Ademas, existen beneficios contributivos para incentivar lo compra de esos equipos sobre los que puede obtener mas información en el Programo de Politico Publica Energética. _ Balance $537.88 arrfa Bose Canticladadeudadade!periodOanleflOr $53788 . irrgOVarioDle Largo de Pocjos acreditados $0.00 9 ombustibie .)mpro de Cargos corrientes $86.32 - trgro LL.OSIdIOS TILTA y Otros foBas Cantidad Total Adeudado $624.20 Depositois) o bono(s) recibido(s): $150.00 Direccion del setviclo: ED LAS AMERICAS APT 603 AVE LAS AMERICAS PONCE PR 00730 lO localidad: 0837551589 Tarifa: Servicio Residencial General - Periodo: I4-juí-2026 a12-ago-2026 Proxima lectura: II sea Numero de Fecha de Lectura Fecho de Lectura Consumo Constante contador lectura octuai lectura anterior anterior 2 ugo 61735 ODE 4 ui 6145103 24.. 3.. 39 DETALLE DE LOS CARGOS CORRIENTES cargos por Servgcio Cargo por Cliente Cargo por Consumo 284 kWh x 50.08848 S24 5h Subtotal $32.56 Clausulas de Reconciliacian .iuuuiu FCA-Ajuste2uiyo de Combustible 284 i.Wh X $0ji41). LiOUSUIQ PPCA-Ajuste por Compra de Energía 284 kWh x $0051748 $14 70 T:iusula CILTA-CELI (Municipios) 284 kWh x $0007386 52.10 C ausula SUBA- Subsidios HH 284 kWh x $0014338 $4.07 ausuta SUBA-Subsidios NHH 284 kWh x 50.000865 50.25 Causula EECargo Eficiencia Energetica 284 kWh x 50.000853 $0.24 Subtotal $53.76 Total $86.32
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Lui ; 300 270 240 220 180 250 220 90 60 30 o cpo25 sep Dô1ar 040 284 t/»uij 21//f ri c' l c' 4 Iu//iI f//fit j'f.i '/,4Ii ii/ii/ji ' '/;'I ii /!I, 9" 'í1O 26 5026 SO.28 50.28 SO.29 $07 $028 SO.28 50:9 'S 90 6030 0.30 5023 0.20 020 0 00 cgo.25 sep ot nov dIc ene feb mar ob, may u,, it HISTORIAL DE CONSUMO (KwH) ID loCalidad: 0837551589 act nov dic ene feb mo ahr may Lecturo Estimado Atustodo [J Costo por kWh