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NEGOCIADO DE ENERGÍA DE PUERTO RICO QUERELLANTE CASO NÚM.: Received: ALEJANDRO FERNANDEZ GOMEZ ASUNTO: vs QUERELLADO LUMA ENERGY SERVCO, LLC Objeción y eliminación de cargo de $300.00 Po est iksu2&ntO2 6 (interconexión I net metering) y problemas rela ionados con VPP post- cambio de medidor QUERELLA A. INFORMACIÓN GENERAL DEL QUERELLANTE 1. Nombre completo: Alejandro Fernández Gómez 2. Dirección física: G-15 Calle 8, Urb. Valle Dorado, Dorado, PR 00646 3. Dirección postal: 30032 Calle Valle del Turabo, Urb. Valle Dorado, Dorado, PR 00646-8402 4. Teléfono: N/A (proveer al radicar) 5. Correo electrónico: icyberprgmail.com 6. Representación legal: Ninguna - Comparece por derecho propio (pro se) 7. Número de RUA: N/A 8-10. Datos de abogado: N/A - B. INFORMACIÓN GENERAL DEL QUERELLADO o Individuo Compañía de Servicio Eléctrico 1. Nombre completo: LUMA Energy ServCo, LLC (LUMA Energy) 2. Dirección física: Oficinas principales / Servicio al cliente en Puerto Rico 3. Dirección postal: PO Box 363508, San Juan, PR 00936-3508 / PO Box 9100, San Juan, PR 00908 4. Teléfono: 1 -844-888-LUMA (5862) 5. Correo electrónico: objecionalafacturalumapr.com / servicio al cliente vía www.lumapr.com C. QUERELLA Relación sucinta de hechos: 1. El Querellante es cliente residencial de LUMA Energy bajo la cuenta número 3144364679, Premises ID 0254402436, con dirección de servicio en G-15 Calle 8, Urb. Valle Dorado, Dorado, Puerto Rico 00646. 2. En o alrededor de agosto de 2024, el Querellante instaló un sistema de generación renovable consistente en paneles solares Tesla y batería Powerwall, incluyendo el Wall Connector, y se conectó al sistema de net metering de LUMA. 3. Posteriormente, alrededor de octubre de 2025, LUMA facturé y cobró (o pretende cobrar) un cargo de TRESCIENTOS DÓLARES ($300.00) por un "estudio suplementario" o estudio post-instalación relacionado con la interconexión del sistema renovable. 4. La Resolución Conjunta 5-2026 del Negociado de Energía de Puerto Rico establece una exención retroactiva aplicable a este tipo de cargos de estudio suplementario para sistemas de energía renovable residencial. Dicha resolución detiene la obligación de pago de estos cargos. 5. A pesar de la Resolución Conjunta 5-2026 y de las gestiones realizadas por el Querellante (incluyendo objeciones y comunicaciones con LUMA), la compañía se ha negado a eliminar el cargo de $300.00 de la cuenta del Querellante. 6. Además, luego de un cambio de medidor realizado por LUMA, el sistema VPP (Virtual Power Plant) del Querellante dejó de exportar energía desde la batería Powerwall, lo cual afecta el aprovechamiento del sistema de almacenamiento y net metering. 7. El Querellante ha intentado resolver este asunto administrativamente con LUMA sin éxito, por lo que se ve obligado a radicar la presente querella ante este Honorable Negociado. 8. Se adjunta como evidencia: facturas de LUMA, carta de objeción previa (si aplica), y cualquier comunicación relacionada. Se reserva el derecho de presentar evidencia adicional. Disposiciones legales aplicables: ¯ Reglamento Núm. 8863-2016 del Negociado de Energía (Reglamento sobre el Procedimiento para la Objeción de Facturas de Clientes de las Compañías de Servicio Eléctrico). ¯ Resolución Conjunta 5-2026 del Negociado de Energía de Puerto Rico (exención retroactiva de cargos por estudios suplementarios). ¯ Ley 57-2014, según enmendada (Ley de Transformación y ALIVIO Energético de Puerto Rico). ¯ Reglamento Núm. 8543 (Reglamento de Procedimiento Adjudicativos, Avisos de Incumplimiento, Revisión de Tarifas e Investigaciones). ¯ Términos de Servicio aprobados por el Negociado de Energía aplicables a LUMA Energy. ¯ Cualquier otra disposición legal o reglamentariá aplicable. Remedio solicitado: 1. Que se declare CON LUGAR la presente querella. Página lj Formulario NEPR-A02 (Rev. Enero 2019)- Completado
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NEGOCIADO DE ENERGÍA DE PUERTO RICO 2. Que se ORDENE a LUMA Energy a eliminar de inmediato el cargo de $300.00 por el estudio suplementario de la cuenta número 3144364679 del Querellante. 3. Que se ORDENE a LUMA a acreditar cualquier cantidad que el Querellante haya pagado relacionada con dicho cargo de $300.00. 4. Que se ORDENE a LUMA a investigar y corregir el problema de exportación del VPP (Virtual Power Plant) que surgió luego del cambio de medidor, de manera que el sistema de batería pueda exportar normalmente. 5. Cualquier otro remedio que este Honorable Negociado estime justo y pertinente. Solicita daños? ü Sí a No Valorización de los daños: N/A Si solicita más de un remedio: Se solicitan en conjunto (no en la alternativa). Anejos: a Hoja Complementaria (NEPR-ZO1) - con información adicional y detalle de hechos. a Copia de facturas de LUMA (incluyendo la de julio 2026 y anteriores). a Carta de LUMA de 16 de abril de 2026 sobre objeción de factura (si relacionada). a Cualquier otra evidencia que se presente oportunamente. Yo, Alejandro Fernández Gómez, hoy 23 de julio de 2026, en Dorado, Puerto Rico, certifico que la información presentada en este fornlylari9 es correcta y está completa. AIejndro Fernandez Gomez Querellante - Firma Fecha: 23 de julio de 2026 Página 2 I Formulario NEPR-A02 (Rev. Enero 2019)- Completado
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NEGOCIADO DE ENERGÍA DE PUERTO RICO - HOJA COMPLEMENTARIA (NEPR-ZOI) HOJA COMPLEMENTARIA Instrucciones: Uti/ice esta hoja cuando necesite espacio adicional para la contestación de alguna de las preguntas de los conjunto con los demás documentos. Para ser completado por el (la) solicitante 1. Nombre de la Compañía de Servicio Eléctrico: LUMA Energy ServCo, LLC Jul 2i 1-O-4 0 2. Nombre del Solicitante: Alejandro Fernández Gómez PM- _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ 3. Título del formulario que se complementa: QUERELLA (Formulario NEPR-A02) 4. Fecha del formulario que se complementa: 23 de julio de 2026 5. Provea la información adicional: (Especifique el inciso del formulario que está completando) Complemento a la Sección C - Relación sucinta de hechos (amDliación): A. Datos de la cuenta y sistema renovable: ¯ Número de cuenta LUMA: 3144364679 ¯ Premises ID: 0254402436 ¯ Dirección de servicio: G-15 Calle 8, Urb. Valle Dorado, Dorado, PR 00646 ¯ Sistema instalado: Paneles solares Tesla (aprox. 8 paneles Canadian Solar notificados) + Tesla Powerwall ~ Wall Connector. Instalación principal alrededor de agosto 2024. ¯ El sistema participa en Net Metering y se intentó participar en VPP (Virtual Power Plant). B. Sobre el cargo de $300.00 por estudio suplementario: ¯ LUMA impuso un cargo de $300.00 por un "estudio suplementario" o estudio post-instalación relacionado con la interconexión del sistema de energía renovable residencial del Querellante. ¯ Este cargo fue facturado aproximadamente en octubre de 2025 (instalación principal en agosto 2024). ¯ La Resolución Conjunta 5-2026 del Negociado de Energía de Puerto Rico provee una exención retroactiva para este tipo de cargos de estudios suplementarios en sistemas de generación distribuida renovable. La resolución detiene la obligación de pago de dichos cargos. ¯ El Querellante ha realizado gestiones con LUMA (incluyendo llamadas y objeciones) para que se elimine el cargo conforme a la Resolución Conjunta 5-2026, pero LUMA se ha negado a removerlo. ¯ El cargo continúa apareciendo o afectando el balance de la cuenta del Querellante. C. Problema adicional de VPP I exportación post-cambio de medidor: ¯ Luego de un cambio de medidor realizado por LUMA, el sistema VPP dejó de exportar energía desde la batería Powerwall. ¯ Esto afecta el aprovechamiento económico y energético del sistema de almacenamiento instalado por el Querellante. ¯ Se solicita que LUMA investigue y restaure la funcionalidad de exportación del VPP. D. Gestiones previas: ¯ El Querellante ha objetado facturas y ha comunicado el asunto a LUMA. ¯ Existe una carta de LUMA de 16 de abril de 2026 relacionada con una objeción de factura por cargos administrativos ($4.00), en la que se requiere el pago del promedio ($175.91) para procesar la objeción (número de objeción 0BW20260415314835190945). ¯ El presente caso se centra principalmente en el cargo de $300 del estudio suplementario y la aplicación de la Resolución Conjunta 5-2026. E. Solicitud específica: Se reitera la solicitud de que el Negociado ordene a LUMA: 1. Eliminar el cargo de $300.00 por estudio suplementario. 2. Acreditar cualquier pago realizado relacionado a dicho cargo. 3. Corregir el problema de no-exportación del VPP tras el cambio de medidor. 4. Cumplir con la Resolución Conjunta 5-2026 de manera inmediata. Certificación: Yo, Alejandro Fernández Gómez, certifico que la información adicional aquí presentada es correcta y completa, y forma parte integrante de la QUrella,rdicada el 23 de julio de 2026. I>. Alejandro Fernández Gómez Solicitante/Querellante Fecha: 23 de julio de 2026 Dorado, Puerto Rico NEPR Página 1 NEPR-Z01 Rev. Enero 2019- Completada
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FERNANDEZG0MEZ.ALE. n:'c Your Account Number: 31Y For period ofJune 18,2026 toJuly 20,2026 This statement was issued: July 20, 2026 BillingCycle: i1 23, 2026 Energy Saving Tip: What are the benetits of consetving energy?A lower monthly bill for you, and more relioble ener yfor everyy Owe all work to reduce our personal energy use, we'll be able to lower demand on the grid, which will help keep the ligh son for 677. or easy tips to help you and your family save energyand money, Visit lumapr.com/energy-saving-tips. - $293.50 1 i0! 9502 kWh YOUR ENEPGY USAGE rOMPARATI\/' '\VERAGES kWh 502 This nonthyou used: Averoge Cast Per Day kWh f--.. $4.87" 216 ( 15.1% less energy_I_ comporedtolostmonth AverageDaulyUse 16 kWhmd (00.3104/ kwh) Sorne Month Ptev,ous Moeth Correct Month o 132.4/e more energy 12-Month Averoge Cost PerkWh PreviousYror (29do0s1 (32do0s) (31 doys) compared to 1 yeorogo $0. 0558Estireoted Reed Astool Reod"°" LUMA Working for You! Do you need more time to pay your bill? We're here to help and offer a range of payment solutions including flexible payment plans that maybe available far you and your family. Contact a LUMA customer service representative today for more information at -844-888-5862. FOR EMERGENCY OR OUTAGE LUMA MAILING ADDRESS: \ ( -844-888 -LUMA (5862) PO BOX 363508 Son loon PR 00936-3508 D FOR PAYMENTAND INQUIRIES jJ FOR BILLING AND MORE 1 844-888 LUMA (5862) WWW.LUMAPR.COM - - LUMA Energy Lii MA PO BOX 363508 Sanjuan PR 00936-3508 FERNANDEZ GOMEZ,ALEJAN DRO URB VALLE DORADO 30032 CALLE VALLE DEL TURABO DORADO PR 00646-8402 Act 57-2014 as amended: You hove until the due dote to pay this invoice or register an objectron to this invoice. Details ott the back. Attach the stub with your payment. Do not mutilate, bend, staple, stain, write (except amount tobe paid) nor use tape on the payment stub. Account: 3144364679 Amount Due: $293.50 Due Date: August 24,2026 Areourrt Enclosed: DDD3]Lj36q7t92 DDOO935O 000007]J?fl B
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What are the charges for your electric service? Charges for your electric service include the following: Customer Charge ¯ Energy Charge ¯ Demand Charge (if applicable) ¯ Reconciliation Clauses and Riders Customer Charges are intended to recover expenses that are independent of customers' energy consumption and demand. These are: ¯ Meter reads ¯ Bill print and delivery ¯ Administrative expenses ¯ Customer services and ¯ Expenses related to service and meters Energy and Demand Charges are intended to recover the costs of: ¯ Generation ¯ Transmission ¯ Distribution of electric energy Reconciliation Clauses and Riders are intended to recover expenses or grants approved by the Energy Bureau that are not recovered in the charges above. These charges may not apply to all customer types: ¯ Fuel Charge Adjustment (FCA) ¯ Purchased Power Charge Adjustment (PPCA) ¯ Contributions in Lieu of Taxes (CELI-CILTA) ¯ Subsidies ¯ Public Lighting (Municipal) ¯ Other Grants ¯ Energy Efficiency Charge (EE) ¯ Subsidy Discounts ¯ Net Metering Credit (NM) (if applicable) For a complete list and detailed breakdown of these charges, visit our website at www.lumapr.com or LUMAs customer service offices. Subsidies, Public Lighting (Municipal) and Other Subventions Credit for Consumption of Electrical Equipment Needed to Preserve Life Residential Fixed Rate for Public Housing under Ownership of the Public Housing Administration - RFR Residential Fuel Subsidy Public Lighting (Municipal) For a complete list and detailed breakdown of all subsidies, visit our website at www.lumapr.com or LUMA's customer service offices. You have the right to object and request an investigation of your utility bill. You (client) hove the right to object to the amount billed and/or request an investigation on your bill. If you timely object or file a request for an investigation, your services will not be affected. You will have until your bill's due date to pay it or to raise your objection or request for investigation. In order to object or request an investigation, you must pay the amount corresponding to the average of the bills that have not been disputed during the previous six (6) months. In cases where there is no history of payment of undisputed bills of at least six (6) months, you must pay the amount corresponding to the average of previous bills which have not been objected. If the average of the non-objected bills is greater than the objected bill, you must pay the amount of the objected bill. In cases where the objected bill is the first invoice issued by LUMA to you, you must pay o sum equivalent to the deposit required at the time you entered into the electric service contract with LUMA or the amount of the bill that you have objected to, whichever is lower. You may submit your request for objection or investigation in any of the following ways: ¯ Personally, in the customer service office closest to you ¯ Through Mi LUMA at www.lumapr.com ¯ By phone at 1 -844-888-LUMA (5862) By mail to PO Box 9100, San Juan, PR 00908-9100 For your convenience, LUMA offers several ways to pay. ¯ Pay online at www.lumapr.com ¯ Call our automated payment line at 1 -844-888-LUMA (5862) ¯ Mail payment using the stub provided with this bill ¯ Visit your local LUMA office Puerto Rico Energy Bureau (PREB) You may contact PREB, in any of the following ways: ¯ Through its website www.energía.pr.gov ¯ By phone at 787-523-6262 ¯ By email to nepr@jrsp.pr.gov ¯ By mail lathe World Plaza Building, 268 Avenida Muñoz Rivera, Nivel Plaza, Suite 202, San Juan, PR 00918 Independent Consumer Protection Office (OIPC) The OIPC educates, guides, assists, and represents energy consumers in Puerto Rico. If you have any situation with your energy provider, you may contact the OIPC in any of the following ways: ¯ Through its website www.oipc.pr.gov Through emailatinfo@oipc.pr.gov ¯ By mail 10500 Ave. Roberto H. Todd San Juan, PR 00907-3941 ¯ By phone at 787-523-6962 ¯ Byfax to 787-523-6961 OIPC's hours of operation are from Monday to Friday from 8:30 AM to 5PM Terms of Service LUMA is regulated by the Puerto Rico Energy Bureau (PREB). As part of the terms that govern the service provided to customers, PREB has approved Terms of Service that include a release of liability to the Puerto Rico Electric Power Authority and LUMA for certain losses related to the operation of the transmission and distribution system and the supply of power and electricity to customers. Under these Terms of Service, LUMA is required to make all reasonable efforts to minimize certain service curtailment, suspension, interruption or reduction events to the extent reasonably practicable, to provide an efficient and reliable service to its customers, and to maintain continuity of service, but cannot guarantee an uninterrupted electricity supply. We encourage you fo visit our website at www.lumapr.com or a customer service office fo access these Terms of Service as they include important information and govern situations that may arise with your account or service. At any time, please contact LUMA to discuss your service. Your credit is maintained and protected by keeping your payments up to date. Partial payments will not prevent the suspension of electricity service if the account continues in arrears and suspension is appropriate. Final accounts that are not timely paid, may be referred to a credit agency, except far those charges that were duly objected to and are under evaluation or adjudication orforwhich payment is being made in compliance with an approved payment plan. To pay for your overdue balance, please contact us at 1 -844-888-LUMA (5862).
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The installation of equipment to generate energy from renewable sources may help to reduce your electricity bill and LUMA, through its commercial office or the Internet, shall provide you with information on how you may qualify to enroll in the net metering program. Furthermore, tax benefits are available to incentivize the purchase of this equipment. Additional information about these benefits is available at the Energy Public Policy Program. Balance $241.20 25.2% Base Rate - 11.4% Variable Amount Due Previous Period &- 1r _ _ _ _ _ _ Payments Credited Current Charges Net Metering Annual Settlement Credit Adjustment Total Amount Due Deposit(s) or Bond(s) Received: $150.00 - V ¯ Fuel Charge -$4.00 7.8% Purchased Power $71.70 - _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ Subskiies,CILTA W Base Rate - 55.6% $293.50 Service Address: G 15 CALLE 8 URB VALLE DORADO DORADO PR 00646 Rate: General Residential Service Period: jun -18-2026 to jul -20-2026 Premises ID: 0254402436 Next Read: 17-Auq Meter Number Read Date I current Read Previous Read Date Previous Read - consumption constant 4000268247 20 -Jul 502.00 A 18 -jun 0.001 50200 32 I Net Metering kWh Current Previous1 Net -_________ Read Read Exported Accepted Credited Consumption Remainder 271.00] 000 271.001 27I.00 271.00 231.0 0.00 CURRENT CHARGES DETAIL Service Charges Customer Charge $8.00 Consumption Charge 425 kWh x $008648 $36.75 Consumption Charge for Additional 77 kWh x $008648 $6.66 Sub-Total $51.41 Reconciliation Clauses and Riders Rider FCA-Fuel Charge Adj 502 kWh x $011407 $57.26 Rider PPCA - Purchased Power Charge Adj 502 kWh x $0051748 $25.98 Rider CILTA-Municipalities Adj 502 kWh x $0007386 $3.71 Rider SUBA-Subsidies HH 502 kWh x $0014338 $7.20 Rider SUBA-Subsidies NHH 502 kWh x $0000865 $0.43 Rider EE - Energy Efficiency Charge 502 kWh x $0000853 $0.43 Sub-Total $95.01 Subsidies and Discounts Rider NM -Net Metering Credit -$74.72 Sub-Total -$74.72 Total $71.70
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LU CONSUMPTION HISTORY(KWH) Premises ID: 0254402436 600 450 300 ISO o jul-25 Aug Dollar 0.40 $0.31 0.30 020 0.10 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 0.00 Jul-25 Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun Jul -26 Sep Oct Nov Dec Jon Feb Mar Apr May Jun Jul-26 Autuol Rnod Estioroted Reod . Adjusted Cost per kWh
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LULa gente primero. La seguridad siempre Received: Jul 23, 2026 16deabr11de2026 10:10 PM ALEJANDRO FERNANDEZ GOMEZ VALLE DORADO 30032 VALLE DEL TU RABO DORADO, PR, 00646-8402 icyberpr@gmail.com Cuenta: 3144364679 Número de objeción: 0BW20260415314835190945 Fecha de factura objetada: 03/19/2026 Cantidad de factura objetada: $4.00 Estimado cliente: Se recibido su solicitud de objeción de factura por razón Cargos Administrativos/Miscelaneos para el periodo de 02/17/2026 a 03/19/2026. Esta no cumple con los requisitos contenidos en el artículo 4.07 del Reglamento 8863- 2016 del Negociado de Energía, según se identifican a continuación. Para formalizar su solicitud, es necesario que provea: Eli El nombre del cliente que presenta la objeción. El El número de la cuenta de servicio. El El número de identificación de la Factura que se objeta. El Se identificaron múltiples predios, favor dejarnos saber específicamente a cuál está objetando El Las razones que le motivan la objeción, necesitamos una explicación más específica de su reclamación. El El número de teléfono, dirección física y postal, dirección de correo electrónico. (Si aplica) El Enviar una carta firmada por el titular en la que autorice a la persona designada a presentar ¡a objeción, acompañada de una copia de una identificación con foto de ambos: del titular y de la persona autorizada. Se requiere el pago del promedio conforme a lo establecido en la Sección 4.05 del Reglamento 8863-2016. Su promedio es de $ 175.91. Tan pronto, realice el pago debe enviar copia de los recibos y si presenta su pago por teléfono o a través de MILUMA en la página Web, deberá ofrecer el número de confirmación de ambos pagos. Su reclamación no podrá ser procesada hasta tanto provea la información requerida. Según el Artículo 4.09 del Reglamento 8863-2016, usted tiene hasta el 01 de mayo de 2026 para someter esta información y completar la solicitud de objeción. De no recibir la información yio documentos solicitados dentro de dicho término, su reclamación se considerará como no presentada y no tendrá efecto alguno. Favor de enviar la información solicitada a: Luma Energy OBJETAR FACTURA PO BOX 9100 SAN JUAN. PR 00908 objecionalafactura@lumapr.com Departamento de Facturación/Billing Services GTM
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LLW aternent ERNANDEZGOMEZ,ALEJA Your Account Number: 31yd: For period of July 18,2025 to August 16,2025 This statement was issued: August 16,2025 BillingCycte: i1 23, 2026 Energy Saving Tip: Whut are the benefits of consertng energy?A lower monthly bill for you, and more reliable ener we all work to reduce our personal energy use, we 'II be able to lower demand on the grid, which will help keep the ligh y for eveiryie. 0 PMson for o. ror easy tips to help you and your family save energy and money, visit lumaprcam/energy-soving tips. Irw s-- $245.20 Sep. 18, 2025 r 9 210 kWh YOUR ENERGY USAGE COMPARATIVO AVERAGES 216 2I0 kWi, kWh This rnontlsyou used: Averagn Cost Per Doy $0.00 2.8% less energy 40 compared to last month Averoge Daily Use kWh 7kWhand Same Moeth Previous Month Current Month 425% more energy 12-Month Average Cost PerkW}s Previous Year (3l days) (29 days) comparedtolyearago(31 days) Estimated Rend Actual Rnodm $0 .0000 LUMA Working for You! Do you need more time to pay your bill? We're hereto help and offer a including flexiblerange of payment solutions payment plans that may be available for and family. Contacto LUMA customer serviceyou your representative today for more information ott -844-888-5862. \ FOR EMERGENCY OR OUTAGE LUMA MAILING ADDRESS: FOR PAYMENT AND INQUIRIES FOR BILLING AND MORE I -844-888 -LUMA (5862) PO BOX 363508 1 -844 -333 -LUMA (5862) WWW.LUMAPR.COM San luan PR 00936-3508 LUMA Energy L A PO BOX 363508 San Juan PR 00936-3508 FERNANDEZ GOMEZ,ALEJAN DRO VALLE DORADO 30032 VALLE DEL TURABO DORADO PR 00646-8402 Act 57 2014 as amended: You have until the duo date to pay this Invoice or register an objection to this invoice. Detoils on the bach. Attach the stub with your payment. Do not mutilate, bend, staple, stain. write (except amount tobe paid) nor use topean the payment stub. Account: 3144364679 Amount Due: $245.20 Due Date: September18, 2025 Amount Enclosed. 0003]14'436'-l67]2 DD0014520 0000301400
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What are the charges for your electric service? Charges for your electric service include the following: ¯ Customer Charge ¯ Energy Charge ¯ Demand Charge (if applicable) Reconciliation Clauses and Riders Customer Charges are intended fo recover expenses that are independent of customers energy consumption and demand. These are: ¯ Meter reads ¯ Bill print and delivery ¯ Administrative expenses ¯ Customer services and ¯ Expenses related to service and meters Energy and Demand Charges are intended to recover the costs of: ¯ Generation ¯ Transmission ¯ Distribution of electric energy Reconciliation Clauses and Riders are intended to recover expenses or grants approved by the Energy Bureau that are not recovered in the charges above. These charges may not apply to all customer types: Fuel Charge Adjustment (FCA) Purchased Power Charge Adjustment (PPCA) Contributions in Lieu of Taxes (CELI-CILTA) Subsidies Public Lighting (Municipal) Other Grants Energy Efficiency Charge (EE) Subsidy Discounts Net Metering Credit (NM) (if applicable) For a complete list and detailed breakdown of these charges, visit our website at www.lumapr.com or LUMA's customer service offices. Subsidies, Public Lighting (Municipal) and Other Subventions ¯ Credit for Consumption of Electrical Equipment Needed to Preserve Life ¯ Residential Service for Public Housing Projects Rate - RH3 ¯ Lifeline Residential Service Rate - LRS (Nutrition Assistance Program) ¯ Residential Fixed Rate for Public Housing under Ownership of the Public Housing Administration - RFR ¯ Residential Fuel Subsidy ¯ Public Lighting (Municipal) For a complete list and detailed breakdown of all subsidies, visit our website at www.lumapr.com or LUMA's customer service offices. You have the right to object and request an investigation of your utility bill. You (client) have the right to object to the amount billed and/or request an investigation on your bill. If you timely object or file a request for an investigation, your services will not be affected. You will have until your bill's due date to pay if or to raise your objection or request for investigation. In order to object or request an investigation, you must pay the amount corresponding to the average of the bills that have not been disputed during the previous six (6) months. In cases where there is no history of payment of undisputed bills of at least six (6) months, you must pay the amount corresponding to the average of previous bills which have not been objected. If the average of the non-objected bills is greater than the objected bill, you must pay the amount of the objected bill. In cases where the objected bill is the first invoice issued by LUMA to you, you must pay a sum equivalent to the deposit required at the time you entered into the electric service contract with LUMA or the amount of the bill that you have objected to, whichever is lower. You may submit your request far objection or investigation in any of the following ways: ¯ Personally, in the customer service office closest to you ¯ Through Mi LUMA at www.lumapr.com ¯ By phone at 1 -844 -888-LUMA (5862) By mail to PO Box 9100, SanJuan, PR 00908-9100 For your convenience, LUMA offers several ways to pay. ¯ Pay online at www.lumapr.com ¯ Call our automated payment line at 1 -844-888-LUMA (5862) ¯ Mail payment using the stub provided with this bill ¯ Visit your local LUMA office Puerto Rico Energy Bureau (PREB) You may contact PREB, in any of the following ways: ¯ Through its website www.energía.pr.gov By phone at 787-523-6262 ¯ By email to nepr@jrsp.pr.gov ¯ By mail to the World Plaza Building, 268 Avenida Muñoz Rivera, Nivel Plaza, Suite 202, San Juan, PR 00918 Independent Consumer Protection Office (OIPC) The OIPC educates, guides, assists, and represents energy consumers in Puerto Rico. If you have any situation with your energy provider, you may contact the OIPC in any of the following ways: ¯ Through its website www.oipc.pr.gov ¯ Through email at info@oipc.pr.gov ¯ By mail to 500 Ave. Roberto H. Todd San Juan, PR 00907-3941 By phone at 787-523-6962 ¯ By fax to 787-523-6961 OlPC's hours of operation are from Monday to Friday from 8:30 AM to 5 PM Terms of Service LUMA is regulated by the Puerto Rico Energy Bureau (PREB). As part of the terms that govern the service provided to customers, PREB has approved Terms of Service that include a release of liability to the Puerto Rico Electric Power Authority and LUMA for certain losses related to the operation of the transmission and distribution system and the supply of power and electricity to customers. Under these Terms of Service, LUMA is required to make all reasonable efforts to minimize certain service curtailment, suspension, interruption or reduction events to the extent reasonably practicable, to provide an efficient and reliable service to its customers, and to maintain continuity of service, but cannot guarantee an uninterrupted electricity supply. We encourage you to visit our website at www.lumapr.com or a customer service office to access these Terms of Service as they include important information and govern situations that may arise with your account or service. At any time, please contact LUMA to discuss your service. Your credit is maintained and protected by keeping your payments up to date. Partial payments will not prevent the suspension of electricity service if the account continues in arrears and suspension is appropriate. Final accounts that are not timely paid, may be referred to a credit agency, except far those charges that were duly objected to and are under evaluation or adjudication arfar which payment is being made in compliance with an approved payment plan. Ta pay for your overdue balance, please contact us at 1-844-888 -LUMA (5862).
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LUL The installation of equipment to generate energy from renewable sources may help to reduce your electricity bill and LUMA, through its commercial office or the Internet, shall provide you with information on how you may qualify to enroll in the net metering program. Furthermore, tax benefits are available to incentivize the purchase of this equipment. Additional information about these benefits is available at the Energy Public Policy Program. Balance -$58.80 Amount Due Previous Period -$58.80 Payments Credited $0.00 Current Charges $4.00 Aid in Construction - CIG General 419.06 $300.00 Total Amount Due $245.20 Deposit(s) or Bond(s) Received: $150.00 _ _ 22.8% 10.4% Base Rate - Variable o ¯ Fuel charge Purchased Power Subsidies, CILTA & Others Base Rate - 56.3% Service Address: G 15 CALLE 8 URB VALLE DORADO DORADO PR 00646 Rate: General Residential Service Period: jul -18-2025 to Aua-16-2025 Premises ID: 0254402436 Next Rea& 17 -Spa Meter Read current Previous Previous c0h11,PfouhT Number Date Read Read Date Read constant kWh Days NXC2123060216 16 -Aug 26143.00 A 18 -Jul 25933.00 210.00 29 -- ------------ Net Metering kWh Current Previous Net Read Read Exported Accepted Credited Consumption Remainder _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ 3,164.00 2,849.00 315.00 315.00 210.00 0.00 59.00 CURRENT CHARGES DETAIL Service Charges Customer Charge Consumption Charge 210 kWh x $004944 Sub-Total Reconciliation Clauses and Riders Rider FCA-Fuel Charge Adj Rider PPCA - Purchased Power Charge Adj Rider CILTA-Municipalities Adj Rider SUBA-Subsidies HH Rider SUBA-Subsidies NHH Rider EE - Energy Efficiency Charge Sub-Total Subsidies and Discounts Rider NM -Net Metering Credit Sub-Total 210 kWh x $0102718 210 kWh x $004166 210 kWh x $0004417 210 kWh x $0012558 210 kWh x $0001091 210 kWh x $0000853 $4.00 $10.38 $14.38 $21.57 $8.75 $0.93 $2.64 $0.23 $0.18 $34.30 S -$44.68 -$44.68 Total $4.00
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CONSUMPTION HISTORY(KWH) Premises ID: 0254402436 250 225 200 175 150 125 100 75 50 25 o Aug-24 Sep Oct Nov Dollar 0.50 0.40 0.30 0.20 0.10 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 0.00 Aug -24 Sep Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug -25 Dec Jon Feb Mor Ap May jun Jul Aug-25 At Rod Ete,tdR d Adj td Cost per kWh